Solved: Premium or basic bt email

Thanks for your continued interest.

I am using a very old talk21.com address, and have been since last century. For many years I have been continually and successfully using those addresses via the email app on my iPhones and iPad.

I am no longer with BT as ISP, I left them in 2020 and they sent me an anonymous "We're sorry you're leaving us" letter that said it has "everything you [I] need to know" about leaving but  said absolutely nothing about old email addresses linked to my BT account.

Online chat with Megha on March 10, 2020 promised to resolve the issue today (March 10, 2020) and Megha would arrange to confirm it all in writing in 7 working days. I am still waiting. Megha confirmed in the chat it was correct that I don't have to do anything.

The BT site now appears to be saying different.

The  My Product > Manage email page has the same header as shown in your message down to '